Not trying to bring down a business—but transparency matters. I don’t typically write negative reviews, and I understand that one person’s experience doesn’t define a business. However, I feel it’s important to share mine—especially for other veterans seeking care. I was referred to this clinic by the VA and chose it after doing my own research. I opted for a civilian provider because I was told the process would be quicker. Unfortunately, that wasn’t the case. What was supposed to be a faster option ended up taking over six months longer than expected. Throughout the process, there were a number of frustrating issues: One appointment was pushed back by an entire month without any clear reason. Another appointment was canceled without any notice. I even called the morning of to confirm, only to be told I wasn’t on the schedule—despite having the appointment slip in hand. My final appointment took three additional months to reschedule, and when I finally arrived, they had misplaced my treatment plan and postponed it another 30 days. After that visit, I was told to schedule a follow-up, which I attempted to do. I left a voicemail but never received a call back. Since the departure of Dr. Gibson, the atmosphere has noticeably changed. The environment now feels cold, rushed, and far less customer-focused. It’s unfortunate because when Dr. Gibson was there, the culture felt much more caring. I understand this was through a military voucher and perhaps the compensation structure isn’t ideal for them—but if that’s the case, they shouldn’t accept these vouchers. As a business owner myself, I know that not every job pays what it’s worth, but it’s still your responsibility to deliver on your word. A simple "yes" or "no" on whether they could do the work and meet the timeline would have saved a lot of frustration. If you’re considering this clinic: they have a strong 4.8 rating, so clearly many people are satisfied. But I’d recommend asking for a firm timeline and confirming appointments multiple times in advance—maybe even a few days ahead. I hope they take steps to bring back the professionalism and care this clinic once had. I guess that was a firm "NO" for the follow-up.

Everybody was so kind, the Dental Doctor was so kind also, seen all the problems quickly and was very thoughtful about everything, and showed that he cared about and ready to get busy working inside my mouth to make everything Healthy again. And I'm so grateful 🙏 for that.

Very friendly & professional! I’m terrified of dentists, but after talking about my choices, I totally feel at ease & am looking forward to start this process!!! Thank you so very much for putting me at total ease!

Went to Insite Dental today , it was the first time seeing them, thay are courtesy, Kind & thoughtful Professional on every level. They are one of 3 Dentist I planned on seeing , to have Dentures put in..... I had the visit without my first guy..... Insite was on my list at #2 after speaking with them there will be no #3 guess I need to cancel an appointment James Davis

My girl has been through a lot. Today's experience was amazing. We will see you on our next visit and as well as any future needs. Thanks!!!